1. Introduction
This website, under the domain name shop.proudlysa.co.za ("the Website"), is owned and operated by Proudly South African ("we", "us", "our"). We are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
This Privacy Policy outlines our commitment to protecting your personal information, why we collect it, how we use it, who we may share it with, and how you can access or correct your personal information. By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.
2. Our Commitment to Privacy
Your privacy is very important to us, and we take this responsibility seriously. We are careful about how and when your personal information is collected, used, and shared. This Privacy Policy relates to personal information we collect through the Website.
3. What We Collect
The type of personal information we collect depends on the type of service or interaction you wish to receive. Personal information we may collect includes:
- Contact Information: Name, address, phone number, email address, and other contact details.
- Account Information: Username, password, and other details provided when creating an account.
Payment Information: Billing address, payment method, and transaction details (processed securely via third-party payment gateways). We do not store your credit card details; they are secured by 128-bit SSL encryption and transmitted directly to our payment processing provider.
Demographic Information: Date of birth, gender, and preferences.
Purchase Information: Details of your purchases, orders, and returns.
Technical Information: IP address, browser type, operating system, and browsing behavior on our Website.
Other Information: Any additional information you provide voluntarily, such as when contacting us, completing surveys, or entering competitions.
We may also collect information about your online behavior, such as the time and date of your visit, the pages you viewed, and how you navigated through our Website.
4. How We Collect It
We collect personal information in the following ways:
- Directly from You: When you place an order, create an account, subscribe to our emails, join a mailing list, enter a competition, submit an inquiry, or provide feedback.
- From Third Parties: We may collect information from public sources, your organization, your representatives, or information service providers.
- Through Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings.
- Analyze Website traffic and usage patterns.
- Provide personalized content and advertisements.
- You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Website.
- We may also use third-party tracking and analytics software to measure and observe user behavior, enabling us to improve our Website performance and your experience with us.
5. Why We Collect It
We collect personal information for the following purposes:
- To deliver, administer, and improve the products and services we offer.
- To process and fulfill your orders, including delivery and payment.
- To communicate with you regarding your orders, inquiries, or complaints.
- To protect against fraud or theft.
- To provide offers and promotions that may be of interest to you (only if you have opted in).
- To conduct market research and improve our product offerings.
- To maintain and update our records.
- To comply with legal and regulatory requirements.
- To protect and uphold the rights, property, and safety of our business, customers, and others.
6. Who We Share It With
We may share your personal information with:
- Service Providers: Companies that assist us with payment processing, order fulfillment, delivery, IT support, data analysis, marketing, and customer service.
- Legal Authorities: When required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.
- We will not sell, rent, or trade your personal information to third parties.
7. Third-Party Sites
Our Website may contain links to third-party websites (e.g., YouTube). This Privacy Policy applies only to personal information collected through our Website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Use of This Website in South Africa
This Website supports our customers in South Africa. We comply with the Protection of Personal Information Act (POPIA) when collecting, using, and storing your personal information.
We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 18 without parental or guardian consent, we will take steps to remove that information from our servers.
9. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct or update your personal information if it is inaccurate or incomplete.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Objection: You may object to the processing of your personal information for certain purposes, such as direct marketing.
- Data Portability: You may request a copy of your personal information in a structured, commonly used format.
- To exercise any of these rights, please contact us in writing. Refer to our PAIA Manual for further information on the process and timelines for responding to your request.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
- Secure servers and encryption for sensitive data.
- Regular security audits and updates.
- Restricted access to personal information on a need-to-know basis.
- While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
11. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.
12. Recruitment Privacy Policy
If you apply for a position with us, we may collect and process your personal information for recruitment purposes. This includes your name, contact details, qualifications, and employment history. For more details, please refer to our Recruitment Privacy Statement.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Privacy Policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
- Responsible party: Proudly SA Online Store (Pty) Ltd, a company wholly owned by Proudly South African NPC
- Information Officer: Jeannine van Straaten, Executive: Strategy, Stakeholder Relations and Legal
- Postal address: 23 Sturdee Avenue, Rosebank, Johannesburg, 2196, South Africa
- Email: [email protected]
- Telephone: 011 327 7778, Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 15:45