Published 02 Nov 2026.
1. How we deliver
We deliver anywhere in South Africa. Shipping is handled through Bob Go, which selects a courier for each order based on the destination, the size of the parcel and the service level. We do not deliver outside South Africa.
2. What delivery costs
2.1 Your delivery charge is calculated at checkout from your address and the contents of your basket. You see the exact amount before you pay, and there are no further charges.
2.2 Delivery is not included in the product price.
2.3 Where an order contains goods from more than one vendor, the charge covers every parcel in that order.
3. How long it takes
3.1 Delivery runs in two stages: the vendor prepares and hands the parcel to the courier, then the courier delivers it.
- Vendor prepares and hands over: 1 to 3 working days after payment is confirmed, depending on whether the item is in stock with that vendor.
- Courier to a main centre: 2 to 4 working days after handover (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein, East London).
- Courier to a regional or outlying area: 3 to 6 working days after handover. Smaller towns and farm addresses take the longer end of the range.
3.2 Most orders therefore arrive within 5 to 9 working days of payment. A small number take longer, usually because a vendor is waiting on stock.
3.3 These are estimates, not guarantees. If your order is going to take materially longer than the range above, we will contact you and tell you why, and you may cancel for a full refund if you prefer not to wait.
3.4 Working days are Monday to Friday, excluding South African public holidays.
4. Orders from more than one vendor
This is a marketplace, so an order containing goods from different vendors arrives in more than one parcel. Each parcel has its own tracking and may arrive on a different day. You are not charged more for this.
5. Tracking
5.1 When a parcel is collected from the vendor you receive a waybill number by email.
5.2 The Track my order page on this website links to the tracking portal.
5.3 If tracking has not moved for three working days, contact us at [email protected] and we will follow it up with the courier.
6. Collection points
Bob Box locker collection points appear at checkout where they serve your area. A parcel sent to a locker is held for the period the locker allows, and you are notified when it arrives.
7. If something goes wrong
7.1 The goods stay at our risk until they are delivered to you or to the collection point you chose. If a parcel is lost or damaged before then, that is our responsibility.
7.2 If your order has not arrived within a reasonable time of the estimate, contact us at [email protected] or on +27 11 327 7778 with your order number. We will trace it and, if it is lost, we will resend it or refund you in full within 10 business days. You do not carry the cost.
7.3 If the outer packaging is damaged on arrival, note that on the delivery receipt and check the goods. Damage is dealt with under the Refund, Return and RMA Policy, ECOM-P: 005.
7.4 If the address you gave us is wrong and the parcel is returned to the vendor, we will contact you for the correct address. A second delivery is charged at the normal rate.