Why must I select a product category?
Product categories are mandatory because they:
- Help customers find your products through browsing and search
- Ensure proper organization of the marketplace
- Improve your product’s visibility in search results
- Enable customers to filter and compare similar products
- Maintain consistency across the platform
How do I create variable products with different sizes or colors?
For products with variations (sizes, colors, materials):
Select “Variable Product” type when creating your product
Set Up Attributes:
- IMPORTANT: Always use predefined attributes when available
- Common predefined attributes: Size (XS, S, M, L, XL, XXL), Color (standardized names), Material
(Cotton, Wool, Leather, etc.)
- Save attributes before proceeding
3.Create Variations:
- Click “Create variations from all attributes”
- System automatically generates all possible combinations
- Set individual prices and stock for each variation
- Configure SKU codes, weight, dimensions, and individual images per variation
What image requirements should I follow?
For the best product presentation:
1. Minimum Size: 800x800 pixels (larger is better for zoom functionality)
2. Quantity: Upload 3-5 high-quality images minimum
3. Content: Show multiple angles of your product
4. Quality: Use good lighting and clean backgrounds
5. Lifestyle Shots: Include images showing the product in use when appropriate
6. Format: Standard web formats (JPG, PNG)
How do I add a new product to my store?
Follow these steps to add a new product:
Navigate to Products: Click “Products” in your dashboard menu
Click “Add New Product”: Located at the top of the products page
Choose Product Type:
- Simple Products: Single items with no variations (e.g., specific book, unique artwork)
- Variable Products: Items with multiple options like size, color, style (e.g., t-shirts in different
sizes/colors)
Fill Essential Information: - Product Title: Clear, descriptive name
- Product Description: Detailed information about the product
- Short Description: Brief summary for product listings (1-2 sentences)
- Product Category: MANDATORY - Must select appropriate categories
Upload Images: - Use high-quality, clear images (minimum 800x800 pixels)
- Upload 3-5 images minimum showing multiple angles
- Include lifestyle shots when appropriate
Set Pricing: - Enter your product price (what customers pay)
- Review the “You Earn” field (your profit after platform fees)
Configure Inventory: - Enable “Track Quantity” to monitor stock levels
- Enter current available stock quantity
- Set low stock threshold for alerts
Publish Product: Click “Publish” to make your product live
What can I see on my main dashboard page?
Your main dashboard provides:
- Performance Metrics: Real-time sales figures, order counts, and revenue trends
- Quick Stats Cards: Key business indicators at a glance
- Visual Analytics: Charts and graphs showing your store’s performance
- Date Range Filtering: View performance over different time periods
- Quick Actions: Fast access to add products, manage orders, and view reports
How do I navigate between different sections?
Use the main navigation menu on the left side of your dashboard. Each section is clearly labelled,
and you can click on any section to access its features. The current section will be highlighted in the navigation menu.
Why does my account show “Account Not Enabled”?
This is completely normal for new vendor accounts. All vendor accounts require approval
before activation. This message appears until the admin team reviews and approves your application and ensures that details you have provided match our membership database.
Simply wait 1-3 business days for approval.
Important: If you are not a Proudly SA Member your account will not be approved until you have completed sign up for membership.
How do I become a vendor on Shop Proudly SA?
To become a vendor, you must first be a Proudly SA member. Here’s the step-by-step process:
- Ensure Proudly SA Membership: Complete your Proudly SA membership if you haven’t already
- Apply for Vendor Status: Submit your vendor application through the Proudly SA platform
- Wait for Approval: You’ll initially see an “Account Not Enabled” message - this is normal
- Approval Timeline: Expect 1-3 business days for approval review
- Access Dashboard: Once approved, access your vendor dashboard at https://
- shop.proudlysa.co.za/dashboard
How do I access my vendor dashboard?
Once your account is approved, you can access your vendor dashboard in two ways:
- Direct URL: Navigate to https://shop.proudlysa.co.za/dashboard
- Through Main Site: Go to the Proudly SA Online Store website and look for the vendor login section under https://shop.proudlysa.co.za/my-account
