For Vendors

Monitoring your earnings:

  1. Dashboard Overview: Shows current earnings and trends
  2. Reports Section: Access detailed financial reports
  3. Order Details: Each order shows your commission amount
  4. Statement Reports: Comprehensive financial summaries
  5. Export Data: Download financial data for your records

Payment process:

S

  1. Payment Schedule: Check with Proudly SA support for specific payment schedules
  2. Payment Method: Ensure your payment details are correctly configured in Settings > Payment
  3. Minimum Thresholds: There may be minimum payout amounts
  4. Processing Time: Allow time for payment processing and bank transfers
  5. Statements: Use Reports > Statement Reports to track your earnings

Understanding your financials:

Price Structure:

  1. Product Price: What customers pay (set by you)
  2. Platform Fees: Automatically calculated and deducted - You Earn: Your actual profit after all fees

Fee Coverage Includes:

  1. Platform maintenance and hosting
  2. Payment processing fees
  3. Customer support services
  4. Marketing and promotion- Technical infrastructure

Understanding your financials:

Price Structure:

  1. Product Price: What customers pay (set by you)
  2. Platform Fees: Automatically calculated and deducted
  3. You Earn: Your actual profit after all fees
    Fee Coverage Includes:
  4. Platform maintenance and hosting
  5. Payment processing fees
  6. Customer support services
  7. Marketing and promotion
  8. Technical infrastructure

Customer communication best practices:

  1. Be Prompt: Respond to customer inquiries quickly
  2. Be Professional: Maintain a courteous, helpful tone
  3. Be Proactive: Update customers about any delays or issues
  4. Use Order Notes: Add internal notes for tracking purposes
  5. Follow Up: Check on customer satisfaction after delivery when appropriate

If you cannot fulfill an order:

  1. Contact the Customer Immediately: Communicate the issue promptly
  2. Explain the Situation: Be honest about stock issues or delays
  3. Offer Solutions: Suggest alternatives or provide a realistic timeline
  4. Update Order Status: Use appropriate status (on hold, cancelled)
  5. Contact Support: Reach out to Proudly SA support for assistance with refunds if needed

When you receive a new order:

  1. Check Orders Section: Navigate to “Orders” in your dashboard
  2. Review Order Details: Click on the order to see:
    1. Customer information and shipping address
    1. Products ordered and quantities
    1. Special customer instructions
    1. Payment status
  3. Prepare Products: Gather and prepare items for shipping
  4. Package Professionally: Use protective packaging that represents the Proudly SA brand well
  5. Update Status: Change order status to “Processing” while preparing
  6. Mark as Shipped: Update to “Shipped” once handed over for delivery
  7. Complete Order: Status automatically updates to “Completed” when delivered

Order statuses follow this workflow:

  1. New Order: Customer has placed an order - requires your attention
  2. Processing: You are preparing the order for shipment
  3. Shipped: Order has been sent to the customer
  4. Completed: Customer has received the order

Your Role: Focus on preparing and packaging products professionally. The platform handles shipping labels and logistics.

To edit any product:

  1. Go to Products section in your dashboard
  2. Find the product you want to edit
  3. Click on the product name or “Edit” button
  4. Make your changes (descriptions, images, pricing, inventory)
  5. Click “Update” to save changes

You can edit products at any time. Regular updates are recommended for keeping descriptions current, updating inventory, and refreshing images seasonally.

Effective inventory management:

  1. Enable Inventory Tracking: Turn on “Track Quantity” for each product
  2. Set Stock Levels: Enter accurate current stock quantities
  3. Configure Alerts: Set low stock thresholds to avoid stockouts
  4. Update Regularly: Update inventory whenever stock levels change
  5. Use Stock Status Options:
  • In Stock: Product available for purchase
  • Out of Stock: Product temporarily unavailable
  • On Backorder: Accept orders even when out of stock

6. For Variable Products: Each variation can have individual stock quantities