Giving Hands

Ready to ship in 1-2 weeks

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Shipping Policy

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Shipping Policy

At Eledi Home, every order is thoughtfully packed and handled with care to ensure your pieces arrive safely and beautifully.

Processing & Delivery Time

Orders are processed and shipped within 3–21 working days, depending on product availability and your location. We always do our best to get your order to you as soon as possible and will keep you updated along the way.

Shipping Partner

We use a trusted third-party courier service for all deliveries. Once your order has been handed over to the courier, Eledi Home is not responsible for any delays, damages, or lost parcels that may occur during transit. Any delivery-related concerns should be directed to the courier service using the tracking details provided.

Delivery Restrictions

Please note that we do not deliver to hospitals, clinics, or any health-related facilities. For smooth delivery, kindly provide a valid residential or business address at checkout.

Shipping Confirmation

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.

Need Help?

If you have any questions about your order or need assistance with your tracking information, please reach out at [email protected] we’re always happy to help where we can.

Thank you for supporting Eledi Home,

where every piece tells a story.

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Refund Policy

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At Eledi Home, we take immense pride in the unique, handcrafted nature of our products. Our commitment to quality and craftsmanship is reflected in every piece we create. However, due to the special characteristics of our handmade items, we are unable to offer refunds or returns. Here’s why:

Uniqueness & Variability:
Each item from Eledi Home is individually crafted by skilled artisans, making every piece distinct. Slight variations in color, texture, and shape are inherent in the handmade process and add to the uniqueness and charm of each product. These variations are not defects but are what make each piece special and irreplaceable.

Quality Assurance:
We conduct thorough quality checks to ensure that every product meets our high standards before it is shipped. This meticulous process ensures that you receive a high-quality item that embodies the craftsmanship and attention to detail we stand for.

Customisation:
Many of our products can be customised to meet specific customer preferences. Custom orders are tailored to individual specifications, making them uniquely suited to the customer’s needs. As a result, these items cannot be resold or returned.

Hygienic Considerations:
For items such as vases, bowls, and other household goods, hygiene and safety are paramount. Once these products have been used, even minimally, they cannot be resold due to health and safety regulations.

Logistical Challenges:
The delicate nature of our handcrafted items makes them susceptible to damage during the return shipping process. To avoid compromising the integrity and quality of our products, we do not accept returns that could result in damage or diminished value.

Support for Artisans:
Eledi Home is dedicated to supporting artisans and their craftsmanship. Our no-returns policy helps ensure that artisans are fairly compensated for their work, maintaining the sustainability of our handcrafted business model.

Shipping Returns
We appreciate your understanding and support of our policy. By choosing Eledi Home, you are investing in one-of-a-kind artisanal pieces that are crafted with care, precision, and a personal touch.

Need Help?
In an event that customer received a damaged product (e.g broken) , here are the steps to be followed :
– Client should inform us within 24hours of products received.
– Pictures of product must be sent to [email protected] within 24 hours of receipt.
– A product replacement will be sent to customer, we do not offer refund/ exchange.

Additional information

Weight	1 kg
Dimensions	14 × 15 × 5 cm

Vendor Information

• Store Name: Eledi home
• Vendor: Eledi home
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No return. No refunds.

At Eledi Home, we take immense pride in the unique, handcrafted nature of our products. Our commitment to quality and craftsmanship is reflected in every piece we create. However, due to the special characteristics of our handmade items, we are unable to offer refunds or returns. 

For more details, email us: [email protected] or visit our website: www.eledihome.com