• We will refund or exchange your leather product if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all.

Additional non-returnable items:

• Gift cards

Returns Process

• To complete your return, we require a receipt, please deliver direct to the workshop via post or in person. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, please double check to confirm that you account has not been credited. You may need to contact your credit card company or bank, it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 165 Newmarket Street, Woodstock, Cape town, 7915.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

• To return your product, you should mail your product to: 49Albert Road, Woodstock, Cape Town, Western Cape 7925.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.