Privacy Policy

Privacy Policy

1. Introduction

This website, under the domain name shop.proudlysa.co.za ("the Website"), is owned and

operated by Proudly South African ("we", "us", "our"). We are committed to protecting your

privacy and ensuring that your personal information is collected, used, and stored in

compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and

Regulations.

This Privacy Policy outlines our commitment to protecting your personal information, why we

collect it, how we use it, who we may share it with, and how you can access or correct your

personal information. By using our Website, you agree to the terms of this Privacy Policy. If

you do not agree, please refrain from using the Website.

2. Our Commitment to Privacy

Your privacy is very important to us, and we take this responsibility seriously. We are careful

about how and when your personal information is collected, used, and shared. This Privacy

Policy relates to personal information we collect through the Website.

3. What We Collect

The type of personal information we collect depends on the type of service or interaction you

wish to receive. Personal information we may collect includes:

● Contact Information: Name, address, phone number, email address, title, and other

contact details.

● Account Information: Username, password, and other details provided when

creating an account.

● Payment Information: Billing address, payment method, and transaction details

(processed securely via third-party payment gateways). We do not store your credit

card details; they are secured by 128-bit SSL encryption and transmitted directly to

our payment processing provider.

● Demographic Information: Date of birth, gender, and preferences.

● Purchase Information: Details of your purchases, orders, and returns.

● Technical Information: IP address, browser type, operating system, and browsing

behavior on our Website.

● Other Information: Any additional information you provide voluntarily, such as when

contacting us, completing surveys, or entering competitions.

We may also collect information about your online behaviour, such as the time and date of

your visit, the pages you viewed, and how you were navigated through and to our Website.

4. How We Collect It

We collect personal information in the following ways:

● Directly from You: When you place an order, create an account, subscribe to our

emails, join a mailing list, enter a competition, submit an inquiry, or provide feedback.

● From Third Parties: We may collect information from public sources, your

organisation, your representatives, or information service providers.

● Through Cookies and Tracking Technologies: We use cookies and similar

technologies to enhance your browsing experience. Cookies are small text files

stored on your device that help us:

○ Remember your preferences and settings.

○ Analyse Website traffic and usage patterns.

○ Provide personalised content and advertisements.

You can manage or disable cookies through your browser settings. However, disabling

cookies may affect the functionality of the Website.

We may also use third-party tracking and analytics software to measure and observe user

behaviour, enabling us to improve our Website performance and your experience with us.

5. Why We Collect It

We collect personal information for the following purposes:

● To deliver, administer, and improve the products and services we offer.

● To process and fulfil your orders, including delivery and payment.

● To communicate with you regarding your orders, inquiries, or complaints.

● To protect against fraud or theft.

● To provide offers and promotions that may be of interest to you (only if you have

opted in).

● To conduct market research and improve our product offerings.

● To maintain and update our records.

● To comply with legal and regulatory requirements.

● To protect and uphold the rights, property, and safety of our business, customers,

and others.

6. Who We Share It With

We may share your personal information with:

● Service Providers: Companies that assist us with payment processing, order

fulfilment, delivery, IT support, data analysis, marketing, and customer service.

● Legal Authorities: When required by law or to protect our legal rights.

● Business Transfers: In the event of a merger, acquisition, or sale of assets, your

personal information may be transferred to the new entity.

We will not sell, rent, or trade your personal information to third parties.

7. Third-Party Sites

Our Website may contain links to third-party websites (e.g., YouTube). This Privacy Policy

applies only to personal information collected through our Website. We are not responsible

for the privacy practices or content of third-party websites. We encourage you to review the

privacy policies of any third-party sites you visit.

8. Use of This Website in South Africa

This Website supports our customers in South Africa. We comply with the Protection of

Personal Information Act (POPIA), Act 4 of 2013 and Regulations when collecting, using,

and storing your personal information.

We do not knowingly collect personal information from anyone under the age of 18. If you

are a parent or guardian and you are aware that your child has provided us with personal

information, please contact us. If we become aware that we have collected personal

information from anyone under the age of 18 without parental or guardian consent, we will

take steps to remove that information from our servers.

9. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

● Access: You may request access to the personal information we hold about you.

● Correction: You may request that we correct or update your personal information if it

is inaccurate or incomplete.

● Deletion: You may request that we delete your personal information, subject to legal

and contractual obligations.

● Objection: You may object to the processing of your personal information for certain

purposes, such as direct marketing.

● Data Portability: You may request a copy of your personal information in a

structured, commonly used format.

To exercise any of these rights, please contact us in writing. Refer to our PAIA Manual for

further information on the process and timelines for responding to your request.

10. Data Security

We take reasonable technical and organisational measures to protect your personal

information from unauthorised access, loss, or misuse. These measures include:

● Secure servers and encryption for sensitive data.

● Regular security audits and updates.

● Restricted access to personal information on a need-to-know basis.

While we strive to protect your information, no method of transmission over the internet or

electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes

outlined in this Privacy Policy, unless a longer retention period is required by law. Once your

personal information is no longer needed, we will securely delete or anonymise it.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be

effective immediately upon posting on the Website. Your continued use of the Website

constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the

processing of your personal information, please contact us at:

Proudly South African

Email: [email protected]

Phone: +27(0)11 327 7778