FAQ

Understanding your financials:

Price Structure:

  1. Product Price: What customers pay (set by you)
  2. Platform Fees: Automatically calculated and deducted
  3. You Earn: Your actual profit after all fees
    Fee Coverage Includes:
  4. Platform maintenance and hosting
  5. Payment processing fees
  6. Customer support services
  7. Marketing and promotion
  8. Technical infrastructure

Understanding your financials:

Price Structure:

  1. Product Price: What customers pay (set by you)
  2. Platform Fees: Automatically calculated and deducted - You Earn: Your actual profit after all fees

Fee Coverage Includes:

  1. Platform maintenance and hosting
  2. Payment processing fees
  3. Customer support services
  4. Marketing and promotion- Technical infrastructure

Recommended review schedule:

  1. Daily: Check dashboard overview for new orders and immediate issues
  2. Weekly: Review detailed sales performance and inventory levels
  3. Monthly: Analyze trends, plan inventory, and assess business growth
  4. Quarterly: Strategic planning and goal setting based on performance data

Professional packaging guidelines:

  1. Protective Packaging: Use appropriate materials to prevent damage
  2. Brand Representation: Package reflects well on both you and Proudly SA
  3. Size Appropriately: Don’t over package, but ensure adequate protection
  4. Include Documentation: Add any necessary product information or warranties
  5. Professional Appearance: Clean, neat packaging creates good first impressions

Your shipping responsibilities:

What You Handle:

  1. Preparing and packaging products professionally
  2. Ensuring products are ready for pickup/collection
  3. Providing accurate product weights and dimensions
  4. Using protective packaging that represents Proudly SA well
  5. Updating order status when items are ready for shipping

What the Platform Handles:

  1. All shipping methods and rates calculation
  2. Shipping labels and logistics coordination
  3. Customer shipping notifications
  4. Delivery tracking and updates
  5. Shipping cost collection from customers

Order statuses follow this workflow:

  1. New Order: Customer has placed an order - requires your attention
  2. Processing: You are preparing the order for shipment
  3. Shipped: Order has been sent to the customer
  4. Completed: Customer has received the order

Your Role: Focus on preparing and packaging products professionally. The platform handles shipping labels and logistics.

For shipping damage:

  1. Customer Reports Issue: Customer contacts you or platform support
  2. Document the Damage: Request photos and details from customer
  3. Contact Support: Reach out to Proudly SA support for assistance
  4. Resolution Process: Platform handles insurance claims and customer resolution
  5. Learn and Improve: Adjust packaging if damage was preventable

For bulk updates:

  1. Export Current Data: Download your existing product information
  2. Make Changes: Edit the exported file with your updates
  3. Re-import: Upload the modified file to update all products
  4. Verify Changes: Check that updates were applied correctly

Common Bulk Updates:

  1. Price adjustments across multiple products
  2. Inventory level updates
  3. Category reassignments

4. Description updates

For the best product presentation:

1. Minimum Size: 800x800 pixels (larger is better for zoom functionality)
2. Quantity: Upload 3-5 high-quality images minimum
3. Content: Show multiple angles of your product
4. Quality: Use good lighting and clean backgrounds
5. Lifestyle Shots: Include images showing the product in use when appropriate
6. Format: Standard web formats (JPG, PNG)