How do I manage my product inventory?
Effective inventory management:
- Enable Inventory Tracking: Turn on “Track Quantity” for each product
- Set Stock Levels: Enter accurate current stock quantities
- Configure Alerts: Set low stock thresholds to avoid stockouts
- Update Regularly: Update inventory whenever stock levels change
- Use Stock Status Options:
- In Stock: Product available for purchase
- Out of Stock: Product temporarily unavailable
- On Backorder: Accept orders even when out of stock
6. For Variable Products: Each variation can have individual stock quantities
How do I navigate between different sections?
Use the main navigation menu on the left side of your dashboard. Each section is clearly labelled,
and you can click on any section to access its features. The current section will be highlighted in the navigation menu.
How do I optimize my store for search engines (SEO)?
To improve your store’s search visibility:
- Go to Settings > Store SEO
- Configure SEO Settings:
- Store Meta Description: Brief description of your store for search engines Keywords: Add relevant keywords related to your products
- Social Media Links: Connect your social media profiles
- Optimize Product Listings:
- Use descriptive product titles with key features
- Write detailed product descriptions with relevant keywords
- Choose accurate categories for better search visibility
9. Use high-quality images with descriptive file names
How do I process a new order?
When you receive a new order:
- Check Orders Section: Navigate to “Orders” in your dashboard
- Review Order Details: Click on the order to see:
- Customer information and shipping address
- Products ordered and quantities
- Special customer instructions
- Payment status
- Prepare Products: Gather and prepare items for shipping
- Package Professionally: Use protective packaging that represents the Proudly SA brand well
- Update Status: Change order status to “Processing” while preparing
- Mark as Shipped: Update to “Shipped” once handed over for delivery
- Complete Order: Status automatically updates to “Completed” when delivered
How do I read my performance analytics?
Understanding your analytics:
- Dashboard Overview: Shows key metrics at a glance
- Date Range Selection: Choose specific time periods for analysis
- Comparative Analysis: Compare current performance vs. previous periods
- Visual Charts: Graphs show trends and patterns over time
- Export Options: Download data for external analysis
Key Metrics to Monitor:
- Total sales and revenue
- Number of orders processed
- Average order value
- Top-selling products
- Customer acquisition trends
- Inventory turnover rates
How do I report a bug or suggest a feature?
For bugs or feature requests:
- Document the Issue: Take screenshots and note exact steps
- Check if Others Have Reported: Look through announcements and FAQs
- Contact Support: Use official support channels
- Provide Details: Include as much information as possible
- Follow Up: Check for responses and provide additional information if requested
How do I set up my store profile?
To configure your store profile:
- Navigate to Settings: Click “Settings” in your dashboard menu
- Go to Store Settings: Select “Store” from the settings submenu
- Complete Your Profile:
- Store Name: Your business/brand name
- Store Description: Brief description of what you sell
- Profile Picture/Logo: Upload your store logo or brand image
- Contact Information: Business address and contact details
- Business Hours: When customers can expect responses
- Aim for 100% Completion: The system shows your profile completion percentage - complete all sections for better visibility
How do I set up shipping for my products?
Important: All shipping is handled globally by the platform. Your role is to:
- Provide Accurate Product Information:
- Weight of each product Dimensions (length, width, height)
- Fragility or special handling requirements
- Don’t Configure Shipping Methods: The platform automatically calculates shipping rates and methods
- Focus on Packaging: Ensure products are properly packaged for safe delivery
- Update Product Dimensions: Keep weight and size information current for accurate shipping calculations
How do I stay updated on platform changes?
Stay informed through:
- Announcements Section: Check regularly for updates
- Email Notifications: Ensure your contact information is current
- Dashboard Notifications: Look for alerts and messages
- Support Communications: Read all communications from the platform team
How do I track my commission and earnings?
Monitoring your earnings:
- Dashboard Overview: Shows current earnings and trends
- Reports Section: Access detailed financial reports
- Order Details: Each order shows your commission amount
- Statement Reports: Comprehensive financial summaries
- Export Data: Download financial data for your records
