FAQ

Follow these steps to add a new product:

Navigate to Products: Click “Products” in your dashboard menu
Click “Add New Product”: Located at the top of the products page
Choose Product Type:

  1. Simple Products: Single items with no variations (e.g., specific book, unique artwork)
  2. Variable Products: Items with multiple options like size, color, style (e.g., t-shirts in different
    sizes/colors)
    Fill Essential Information:
  3. Product Title: Clear, descriptive name
  4. Product Description: Detailed information about the product
  5. Short Description: Brief summary for product listings (1-2 sentences)
  6. Product Category: MANDATORY - Must select appropriate categories
    Upload Images:
  7. Use high-quality, clear images (minimum 800x800 pixels)
  8. Upload 3-5 images minimum showing multiple angles
  9. Include lifestyle shots when appropriate
    Set Pricing:
  10. Enter your product price (what customers pay)
  11. Review the “You Earn” field (your profit after platform fees)
    Configure Inventory:
  12. Enable “Track Quantity” to monitor stock levels
  13. Enter current available stock quantity
  14. Set low stock threshold for alerts
    Publish Product: Click “Publish” to make your product live

Customer communication best practices:

  1. Be Prompt: Respond to customer inquiries quickly
  2. Be Professional: Maintain a courteous, helpful tone
  3. Be Proactive: Update customers about any delays or issues
  4. Use Order Notes: Add internal notes for tracking purposes
  5. Follow Up: Check on customer satisfaction after delivery when appropriate

Payment setup is handled globally by the platform, but you need to:

  1. Go to Settings > Payment: Access payment configuration
  2. Add Payment Method: Follow prompts to add your payment details
  3. Verify Information: Ensure all banking/payment details are accurate
  4. Complete Verification: This increases your profile completion percentage and customer trust

Important: All payment processing is handled by the platform - you don’t need to configure individual payment gateways.

For products with variations (sizes, colors, materials):

Select “Variable Product” type when creating your product
Set Up Attributes:

  • IMPORTANT: Always use predefined attributes when available
  • Common predefined attributes: Size (XS, S, M, L, XL, XXL), Color (standardized names), Material

(Cotton, Wool, Leather, etc.)

  • Save attributes before proceeding

3.Create Variations:

  • Click “Create variations from all attributes”
  • System automatically generates all possible combinations
  • Set individual prices and stock for each variation
  • Configure SKU codes, weight, dimensions, and individual images per variation

To edit any product:

  1. Go to Products section in your dashboard
  2. Find the product you want to edit
  3. Click on the product name or “Edit” button
  4. Make your changes (descriptions, images, pricing, inventory)
  5. Click “Update” to save changes

You can edit products at any time. Regular updates are recommended for keeping descriptions current, updating inventory, and refreshing images seasonally.

To backup or export your products:

  1. Go to Tools > Export
  2. Select Export Format: Choose XML or CSV
  3. Choose Data to Export: Select products, orders, or other data
  4. Download File: Save the exported data to your computer

Use Cases for Export:

  1. Backup your product catalog
  2. Analyze data in external tools
  3. Migrate to other platforms
  4. Share product information with partners

Support resources available:

In-Dashboard Help:

  1. FAQs: Access frequently asked questions
  2. Support: Direct support contact options
  3. Announcements: Important updates and information from Proudly SA

Contact Methods:

  1. Use the “Support” or “Contact Us” links in your dashboard
  2. Reach out through main Proudly SA website
  3. Include detailed information about your issue when contacting support

For bulk product uploads:

  1. Navigate to Tools: Click “Tools” in your dashboard menu
  2. Choose Import Method:
  3. CSV Import: Use spreadsheet format (recommended for most users)
  4. XML Import: For more complex product data
  5. Download Template: Get the correct format template
  6. Prepare Your Data: Fill in product information following the template format
  7. Upload File: Select your completed file and import
  8. Review Results: Check for any errors or issues after import

Best Practices:

  • Start with a small test batch
  • Ensure all required fields are completed
  • Use consistent formatting for categories and attributes
  • Double-check pricing and inventory data